Terms of Use

1. Acceptance of Terms

By using Always Keep Me ("the Service"), you agree to these Terms of Use. If you do not agree to these terms, do not use the Service.

You confirm that you are of legal age to form a binding contract and are not prohibited from using the Service under South African law or any other applicable jurisdiction.

2. Service Description

Always Keep Me, operated by Jittercat, provides a digital content creation service. You upload audio recordings and text, and we generate a downloadable digital image product containing:

• A visual waveform of your audio
• Your text exactly as provided
• A QR code linking to your audio file

Each purchase is for one voice memory product. Once generated and available for download, products cannot be edited, modified, or altered. All sales are final.

3. Preview and Verification

Unlimited Preview Access

The Service provides unlimited previews before purchase. You can:

• Preview the final product as many times as needed at no cost
• Check spelling, grammar, punctuation, and formatting
• Verify audio file accuracy and quality
• Regenerate the preview as many times as necessary
• Make unlimited changes to text and audio before purchase
• Test QR code functionality

Your Responsibility

You are solely responsible for verifying the accuracy of all content before purchase. This includes:

• Spelling, grammar, and punctuation
• Text formatting and layout
• Audio content and quality
• Visual appearance
• Completeness and accuracy of all information

Purchase Confirmation

By completing payment, you confirm that:

• You have reviewed the preview
• You have verified all content for accuracy
• You understand the product cannot be changed after purchase
• You have permission to use all content in your upload

Our Role

We provide the technical platform. We do not proofread, edit, or modify your content. The final product displays exactly what you submit. Content accuracy and quality are your responsibility.

4. File Requirements

Files must meet these requirements:

• Maximum size: 10MB per audio or video file
• Accepted formats: MP3, WAV, M4A, OPUS, OGG, MP4, MOV, and other standard formats
• Quality: Final product quality reflects your uploaded file quality — we do not enhance or improve files

Files exceeding limits or in unsupported formats will be rejected. We may modify these requirements as needed.

5. No Refund Policy

All Sales Are Final

Digital products cannot be returned once delivered. This is standard across the digital content industry. Because you have unlimited preview access and the final product matches your approved preview, no refunds are provided under any circumstances.

This policy applies to all purchases unless otherwise required by law.

No Refunds For:

• Errors you missed during preview
• Wrong audio file uploaded
• Changed mind after purchase
• Technical issues on your device
• Personal circumstances or emergencies
• Inability to use the product as intended
• Any other reason

Technical Defects

If you receive a corrupted file due to a technical defect on our end, please visit our retrieve page. We will work to resolve legitimate technical issues with delivered products.

Chargebacks

Initiating chargebacks or payment disputes for products received as previewed is a breach of these Terms and may result in service suspension and legal action to recover costs. Contact us directly to resolve any issues before pursuing chargebacks.

Nothing in this section limits mandatory consumer rights under applicable law that cannot be waived by contract.

6. Service Conditions

Service Availability

The Service is provided "as is" and "as available." We do not guarantee continuous or uninterrupted access. The Service may be unavailable due to maintenance, technical issues, or other circumstances.

Data Storage

We make no guarantees regarding ongoing storage or availability of content. Content may become inaccessible due to technical failures, security incidents, or other reasons. You are responsible for downloading and backing up your content immediately after purchase. Do not rely on our servers as your only storage.

Compatibility

We do not guarantee compatibility with all devices, browsers, operating systems, or printers. Compatibility issues are your responsibility.

7. Limitation of Liability

Maximum Liability

Our total liability for any claim is limited to the amount you paid for the specific product in question, not to exceed $4.00 USD.

Excluded Damages

We are not liable for:

• Indirect, consequential, or special damages
• Emotional distress or sentimental value loss
• User-submitted content errors
• Technical issues beyond our control
• Loss of data or content
• Any damages exceeding the purchase price

These limitations are essential to providing the Service at its current price and are standard for digital services.

8. User Content and Permissions

By uploading content, you represent and warrant that:

• You own or have rights to all uploaded content
• You have consent from anyone whose voice appears in recordings
• Your content does not infringe third-party rights
• Your content is legal and appropriate

Prohibited Content

Do not upload:

• Illegal, harmful, or abusive content
• Content exploiting minors
• Sexually explicit content
• Hateful or discriminatory content
• Content infringing intellectual property rights
• Malware or malicious code

You are solely responsible for all content you upload, including any legal consequences. We do not routinely monitor or verify uploaded content, and your recordings are treated with strict confidentiality. However, authorised staff may access content in response to a complaint, where required by law, or as part of periodic safety and compliance reviews. Please ensure your content complies with these terms and all applicable laws. We reserve the right to remove or act on any prohibited content.

9. Security, System Integrity, and Prohibited Technical Conduct

Prohibition on Tampering and Security Breaches

You expressly agree not to tamper with, circumvent, disable, or otherwise interfere with any security-related features of the Service, or features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein. Any attempt to breach, compromise, or test the security of our systems, networks, servers, or infrastructure is strictly prohibited and constitutes a material breach of these Terms.

Prohibited Security Activities

Without limitation, you may not engage in or attempt to engage in any of the following activities:

• Unauthorized Access: Accessing or attempting to access any portion of the Service, associated systems, networks, servers, or databases that are not publicly accessible or for which you lack authorization
• Security Vulnerability Testing: Probing, scanning, or testing the vulnerability of any system, network, or security measures without prior written consent
• Authentication Bypass: Bypassing, circumventing, disabling, or otherwise interfering with authentication mechanisms, access controls, or security features
• System Exploitation: Exploiting any security vulnerability, bug, flaw, or loophole in the Service or underlying infrastructure for any purpose
• Credential Theft: Attempting to obtain, harvest, collect, or steal usernames, passwords, authentication tokens, API keys, or other credentials
• Injection Attacks: Performing or attempting SQL injection, code injection, cross-site scripting (XSS), cross-site request forgery (CSRF), or any other injection-based attacks
• Reverse Engineering: Decompiling, disassembling, or otherwise attempting to derive source code, algorithms, or trade secrets from the Service
• Network Interference: Interfering with, disrupting, or damaging the Service's operation, servers, networks, or infrastructure
• Malicious Code Distribution: Introducing, uploading, transmitting, or distributing viruses, trojans, worms, malware, spyware, ransomware, or any other malicious code
• Data Harvesting: Using automated tools, bots, scrapers, or crawlers to extract data from the Service without authorization
• API Abuse: Abusing or making excessive calls to any APIs or endpoints beyond their intended use
• Payment System Manipulation: Attempting to manipulate, bypass, or interfere with payment processing systems
• Session Hijacking: Stealing, hijacking, or compromising user sessions, cookies, tokens, or authentication states
• Privilege Escalation: Attempting to gain elevated privileges or administrative access beyond your authorized user role

Consequences of Security Violations

Violations of this section constitute material breaches of these Terms and may result in immediate account termination, permanent service bans, civil litigation, criminal prosecution, law enforcement referral, and full financial liability for all damages and costs incurred.

10. AI Chat Assistant (Raiden)

Service Description

Always Keep Me provides an AI-powered chat assistant called Raiden ("the Assistant") to help answer questions about our Service. The Assistant is powered by a third-party artificial intelligence model and is designed to respond based on our FAQ and documented service information.

Informational Purpose Only

The Assistant is provided for informational and convenience purposes only. Responses generated by the Assistant do not constitute legal advice, financial advice, binding commitments, or official representations by Always Keep Me. The Assistant's responses are supplementary guidance only and do not supersede these Terms, our Privacy Policy, or any other official documentation.

AI Hallucinations and Inaccuracies Disclaimer

Artificial intelligence systems can generate responses that are inaccurate, incomplete, outdated, or entirely fabricated — a phenomenon commonly known as "hallucination." Despite our efforts to constrain the Assistant to verified information about our Service, we cannot guarantee that every response will be accurate, current, or complete. You should not rely solely on the Assistant's responses for important decisions.

If you receive information from the Assistant that conflicts with these Terms or our official documentation, these Terms and official documentation take precedence at all times. When in doubt, please contact our support team directly by clicking "Contact" in the website menu.

No Warranty on Assistant Responses

The Assistant is provided "as is" without any warranty of accuracy, reliability, or fitness for a particular purpose. We expressly disclaim all liability for decisions made or actions taken in reliance on responses generated by the Assistant. Always verify important information through official channels.

Prohibited Use of the Assistant

You may not attempt to manipulate, exploit, or misuse the Assistant, including but not limited to:

• Attempting to override or bypass the Assistant's instructions through prompt injection or jailbreaking techniques
• Submitting malicious code, scripts, SQL injection, XSS payloads, or other attack vectors through the chat interface
• Using the Assistant to probe or gather information about our systems or security measures
• Attempting to extract confidential system instructions, prompts, or configurations
• Impersonating our staff or attempting to use the Assistant to make binding commitments on our behalf

Any such attempts constitute a security violation under Section 9 of these Terms and will result in immediate IP-level blocking at the network edge. Security incidents detected through the Assistant are automatically logged and may be reported to law enforcement.

Conversation Data

Chat messages submitted to the Assistant are processed by a third-party AI provider subject to their own privacy policy. Malicious or abusive inputs may be logged and retained for security purposes. Please refer to our Privacy Policy for further details on how conversation data is handled.

Availability

The Assistant may be unavailable at times due to maintenance, technical issues, or third-party service disruptions. Unavailability of the Assistant does not affect your ability to contact support through the Contact page.

11. Intellectual Property

Your Content

You retain ownership of content you upload. You grant us a license to store, process, and use your content to provide the Service. This license continues as needed for technical and legal purposes.

Our Platform

All rights in the Service — including software, designs, and branding — remain our property. You may not copy, modify, or reverse engineer the Service.

12. Payment Processing

We use a third-party payment processor. By making purchases, you agree to their Terms of Service and Privacy Policy. We are not responsible for payment processing issues, which are governed by their policies.

13. Intended Use

The Service is intended for personal, commemorative, and entertainment purposes. It is not designed for critical, time-sensitive, or irreplaceable needs. Do not rely on the Service for important events without backup plans. We are not responsible for consequences arising from Service unavailability or malfunction.

14. Data Deletion

You may request deletion of your content at alwayskeep.me/delete. Deletion is immediate and permanent. Deleted content cannot be recovered. We may retain transaction records as required by law.

15. Service Modifications

We may modify, update, or discontinue the Service or these Terms at any time without notice. Continued use after modifications constitutes acceptance. We may suspend or terminate accounts for Terms violations. Service discontinuation does not entitle you to refunds.

16. Dispute Resolution

Contact Us First

Before pursuing legal action, contact us at legal@alwayskeep.me to attempt informal resolution. Allow 30 days for resolution.

Governing Law and Jurisdiction

These Terms are governed by South African law. All disputes are subject to the exclusive jurisdiction of South African courts.

17. Indemnification

You agree to indemnify and hold harmless Jittercat, Always Keep Me, and affiliated parties from all claims, damages, and expenses arising from your use of the Service, your content, or your violation of these Terms or applicable laws.

18. General Provisions

• Force Majeure: We are not liable for failures due to circumstances beyond our control
• Severability: Invalid provisions do not affect remaining Terms
• Age Requirement: You must be at least 18 years old to use the Service
• Assignment: We may transfer our rights. You may not transfer yours without permission
• Entire Agreement: These Terms and our Privacy Policy constitute the complete agreement
• Export Compliance: You must comply with all applicable export and trade laws

19. Contact Information

Support: support@alwayskeep.me

Legal: legal@alwayskeep.me

Security: security@alwayskeep.me

Legal Entity: Jittercat

Jurisdiction: Republic of South Africa